Returns and refunds

You may return any unused item in its original packaging within 30 days of delivery.

How to return. Email suncatcher800@gmail.com with your order email address and the item you are returning. We reply with the return address within 2 business days. Please do not send items back without contacting us first, so we can match the package to your order.

Return shipping. You pay the cost of shipping a return, unless the item arrived damaged, defective or was not what you ordered. In those cases we cover it in full: we refund or replace the item and refund any return shipping you paid, and we may not need the item back at all.

Refunds. Once the return arrives we refund the item price to your original payment method through Stripe, usually within 3 business days. Your bank may take a further 5–10 business days to show it.

Cancellations. You may cancel an order that has not shipped by emailing us; it is refunded in full.